Citizen Scoring Management

Citizen Scoring Management

1

client using this service

Client using this service

Ministry of Local Government and Public Works logo
Ministry of Local Government and Public Works

Government client

Citizen engagement scorecards for public-service feedback and accountable response.

Citizen Scoring Management supports citizen-facing surveys and scorecards that help public institutions measure satisfaction, service quality, participation, and response outcomes. The active citizen engagement platform includes a Minimum Service Delivery Standards public scorecard with 24 questions, survey sessions, responses, and completion-rate tracking, making citizen feedback easier to collect, analyse, and act on.
  • Public scorecards

  • Citizen surveys

  • Response analytics

  • Service satisfaction tracking

Quality implementation

Quality Full Work

We keep each service practical, reliable, and easy to maintain as your needs grow.

Client satisfaction

Client Satisfaction

The final delivery is built around your users, workflows, and future website maintenance.

How is this service supported after launch?

LADS Africa provides implementation support, training, and ongoing guidance so teams can use the solution confidently.

Can this service be customized?

Yes. The implementation is shaped around operational requirements, reporting needs, user roles, and service-delivery goals.

Is this service suitable for growing organizations?

Yes. The solutions are designed to be practical, scalable, and maintainable as the organization expands.

Go Back Top